Help Desk
Our remote support staff can handle most service requests via phone or email -- usually within 30 minutes.
AltuCare Online Help Desk™ enables you to swiftly reach a support specialist or systems engineer who can help resolve even the most complicated IT problems.
When you call we’ll route you to the first available AltuCare technician who will then use a secure connection to tunnel into the specific problem area of your system and can often resolve many problems while still on the phone, with little if any technical help from the caller.
Call the Support Line: 770-605-1905 opt. 1
AltuCare Online Help Desk™
To open a trouble ticket:
Our proprietary system features an easy-to-use web interface and trouble ticket generator, an exclusive “My Tasks” notice board for reminders and status requests, plus a built in knowledge base so that needed information can be instantly accessed while remotely working the issue.
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