Support
We'll become your IT support department or function as an extension of yours.
If you aren’t yet an AltuCare™ managed services customer, we can still provide ala carte remote or on-site support whenever you need it, for whatever you need accomplished.
If you need immediate support AltuCare Online Help Desk
With AltuCare™ you can also choose one of our three available support plans, all designed to handle most needs, or we can custom tailor a plan specifically for your business environment.
Click Support IT to learn about the AltuCare™ family of products.
We route support requests to specialized technicians and engineers here in Atlanta, GA, that are all rigorously trained to support any IT issue, to ensure the most efficient and effective problem resolution time. They are capable of working on virtually any computer networking issue, utilizing the latest solutions and technologies -- because when your computer isn’t working neither are you.
We’ll help you be frugal too. With AltuCare ValuBilling™ you’re only invoiced for the Help Desk remote services that you use after the first ¼ hour minimum, in ¼ hour increments -- there are no additional subscriber or termination charges.
If you have issues that can’t be resolved remotely, our system will help dispatch an expert engineer that can solve the problem on-site as swiftly as practical – most often within a few hours or less. You’ll only be invoiced for the on-site services that you use after the first hour minimum, in ¼ hour increments, plus a flat rate travel charge. Of course parts and materials are additional, but you knew that already.
AltuCare Online™ Help Desk: http://support.altuscio.com
To open a trouble ticket: help@altuscio.com
Call the Support Line: 770-605-1905 opt. 1
