On-site Support
On-site Support
If you have issues that can’t always be resolved remotely, the AltuCare Unlimited™ support plan is the best choice because it covers on-site service visits at no additional charge. Regardless of the plan you choose, our specialized ticketing system will dispatch an expert engineer that can solve the problem as swiftly as practical – most often within a few hours or less.
If you aren’t yet a managed services customer, don’t worry. We also have AltuCare On-Site™ service which is billed ala carte as needed, wherever and whenever you need on-site services. We can handle anything from workstation troubleshooting to server set up, maintenance -- you name it.
We also work on any type of computer network issue as well. Our experienced technicians can set up or repair a simple Local Area Network (LAN) or a complete Virtual Private Network (VPN) using the most efficient solutions and the latest hardware technologies.
We will help you be frugal too. With AltuCare ValuBilling™ you’re only invoiced for the on-site services that you use after the first hour minimum, in ¼ hour increments, plus a flat rate travel charge. That’s it, no hidden charges. Of course parts and materials are additional, but you knew that.
Call the Support Line: 770-605-1905 opt. 1
AltuCare Online™ Help Desk:
To open a trouble ticket:
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